Refund policy
Last updated: June 1, 2026
At Avucci, our ultimate goal is to ensure you are thoroughly delighted with your choice. If a product does not entirely meet your expectations, we provide a transparent and seamless return and refund experience tailored specifically for our clientele across the United States.
Return Summary
| Feature | Details |
| Return Period | 30 Days from the date of delivery |
| Return Method | By Mail only |
| Return Shipping (Change of Mind) | Responsibility of the customer |
| Return Shipping (Faulty/Incorrect) | Free (Prepaid label provided by Avucci ) |
| Restocking Fees | $0.00 (None) |
| Refund Processing | Within 7 business days after inspection |
| Condition | Items must be in new, unused condition with original tags |
1. 30-Day Return Window
We provide a 30-day return window for all fashion items purchased on our website. You have 30 days from the date your package was delivered to request a return.
2. Return Eligibility & Condition
To qualify for a full refund, returned items must meet the following criteria:
- The return must be initiated within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition.
- All original packaging, labels, and tags must be intact and attached.
- Non-returnable items: For hygiene and safety reasons, certain items (such as earrings, bodysuits, or undergarments) and Gift Cards cannot be returned.
3. How to Start a Return
- Contact our support team at info@avucci.com to request a Return Authorization.
- Provide your order number and the reason for the return.
- Once approved, we will provide you with specific return instructions and the correct return address.
- Important: Please do not send items back without prior authorization, as this may delay your refund.
4. Return Shipping Costs
- Preference Adjustments: If you wish to return an item due to a change of mind (including selecting an incorrect size, color, or design), the expenses for the return shipment are the responsibility of the customer. We strongly advise utilizing a carrier service that provides tracking features (such as USPS, UPS, or FedEx), as our team cannot assume liability for return shipments that are lost in transit.
- Defective or Erroneous Deliveries: In the event that you receive a damaged, defective, or incorrect product, Avucci will fully assume all return shipping fees. Please reach out to our support team without delay, providing a photograph demonstrating the issue, and we will promptly issue a prepaid return shipping label to you.
5. Refunds & Processing Time
- Inspection: Once your return is received at our facility, it will be inspected within 3 business days.
- Approval: If approved, your refund will be processed automatically to your original payment method within 7 business days.
- Bank Processing: Please note that your bank or credit card issuer may take an additional 3–5 business days to credit the funds to your account.
6. Exchanges
To secure the alternative item you desire as quickly as possible, we recommend returning your original product. Once your return has been processed and approved, you can independently place a brand-new order for the replacement item on our website.
7. Order Cancellations
If you wish to cancel your order, please email us at info@avucci.com within 12 hours of placement. If the order has already been dispatched, you will need to follow the return process outlined above.
Contact Information
Email: info@avucci.com
Return Address: 715 E Tremont Ave, Charlotte NC 28203, United States
(Note: Always contact us via email before sending a return to ensure your refund is processed correctly.)
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
- Store name: Avucci
- Address: 715 E Tremont Ave, Charlotte NC 28203, United States
- Email: info@avucci.com
- Phone number: +19298335646
Customer Service (Opening Hours):
- Monday - Friday: 09:00 - 18:00 (GMT)
- Saturday and Sunday: 10:00 – 16:00 (GMT)